Warranty Registration

Please note: Warranty Registrations will be reviewed by AMI Australia and customers notified within 2 Business days if further information is required.

Please e-mail [email protected] for all warranty and product support requests.

These terms and conditions constitute a contract between the customer (you) and each of AMI member entities known as ("AMI") registered in Australia.

These terms and conditions apply to Standard Warranty of Products from www.ami.com.au.

Some Products You Order on the Website are offered and supplied by AMI. Please read the Website Terms and Conditions for further information.

It is important to note that AMI supplies and supports all warranties relating to Products which are noted as being offered and supplied by AMI ("AMI Products"). AMI supplies and supports all warranties relating to Products which are noted as being offered and supplied by AMI ("Other Products"). Products which are offered and supplied by AMI are those Products which carry the following brands, but are not limited to, "Sleipner", "Tecma", "OceanLED", "McMurdo", "Oceanair", "Scanstrut" , "Raritan", "Hepworth", "Polyform", "Banten", Ismart", "KNS", "Den Haan", "Inmarsat", "Sanshin", and associated ancillary items. ("Other Products"). Please note that you must keep your original product packaging in order to be eligible for our pick-up service. In the event that you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and AMI accepts no liability for any damage that may occur in transit.

I. Please read the "terms and conditions" below.
II. Please sign the appropriate section below.
(Signing this means that you accept the "terms and conditions" outlined below.)

Warranty Terms

Subject to the terms and conditions set out below, AMI agrees to repair or replace the AMI Product or Other Product (as the case may be) which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with AMI '."'".'s specifications during operation.

The Standard Warranty period of 12 months, commencing on the date of delivery (or deemed delivery) of the Product;

AMI at all times reserves the right to determine if warranty applies. Normal AMI "Subject to Warranty Procedures" apply before warranty is determined, approved, partially approved or disapproved.

This contractual product warranty is additional to, and does not operate to limit rights under, the statutory warranties, rights and remedies referred to in clause 4 below.

Standard Warranty Conditions

Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard Warranty.

AMI will only recognise a warranty claim from the entity to which AMI sold the goods to. A third party claimant must lodge their warranty claim through the entity from which they purchased the goods who will in-turn lodge the claim against AMI.

The purchaser shall notify AMI in writing as soon as practical as and in any event no later than 7 days after the discovery of any defect or deviation for which a claim is to be made under warranty. Such notice shall specify the nature and extent of the defect and the date of discovery. The equipment shall be returned to the nearest AMI office or nominated agent. If this is not possible due to the nature of the product and at AMI'."'".'s discretion, a place at which the equipment can be made available for inspection by or on behalf of AMI if necessary should be nominated with the submission of the claim.

The equipment should be fully identified with the following:

Product Generic Type

Product Manufacture


Part Number

Serial Number

Full description of the defect under claim

Warranty products and new installation service work are 12 months from the completion of the sale or work. This is unless a negotiated extended period has been agreed to prior to the sale. If this is the case then the maximum extended time is 18 months from the delivery of the product from AMI to the purchaser. Any extended time is to be agreed to in writing by both the purchaser and AMI (note verbal agreements are not valid).

If an extended warranty to the above is offered by an AMI supplier and applies to the product in question this warranty maybe approved at the AMI Technical Support Coordinators discretion.

Warranty on repaired parts is for a period of 6 months from the completion of the repairs or work.

If parts are required to rectify a claim, they will be charged out at full price and invoiced until the failed parts have been returned and assessed if a warranty situation does apply. The parts will not be shipped unless an official order has been placed to cover the supply of the part.

All costs associated with supplying the part will be invoiced and will be payable in accordance with the terms and conditions of trade with the Purchaser.

It is the purchaser'."'".'s responsibility to return the part to receive the credit if applicable.

For commercial account trade customers if a Service call out is required an official "Subject to Warranty" order is required prior to an engineer visiting or assessing a warranty claim.

All costs associated with the service call will be invoiced and will be payable in accordance with the terms and conditions of trade with the purchaser. In the event that the warranty claim is approved the purchasers account will be credited for the full value of labour only.

Travel, accommodation, meal and delivery costs are not covered under warranty and are chargeable to the purchaser.

Warranty shall apply only to original failure (if caused by a defect) and not to any damage arising from continued operations of defective equipment after the original failure first occurred.

AMI requires any customer requesting service under the Standard Warranty to comply with directions from AMI staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.

AMI reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided the Product or part replaced becomes the property of AMI Sales. AMI may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty does not extend or restart the Standard Warranty period 2.4 If AMI is unable to repair or replace the Product, the customer will be provided with credit for AMI '."'".'s store or may be refunded the price of the Product (at AMI '."'".'s election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.

Where AMI authorises warranty service of a Product, AMI will organise for our authorised courier to pick up the Product during business hours (between 8am and 5pm, Monday to Friday) and deliver it to the appropriate authorised repair centre, provided that the Product is safely packaged in all its original packaging for safe transport. In this situation AMI will cover the cost of transport of the serviced Product to and from the Customer. Alternatively, the Customer may take the Product to the appropriate repair centre for service if AMI specifically authorises the Customer in writing to do so. Alternately, the Customer may post the Product as directed by AMI if AMI specifically authorises the Customer in writing to do so, in which case AMI will refund the Customer the cost of the postage on provision of a scanned copy of the postage receipt.

AMI reserves the right to determine which authorised repair centre (including AMI '."'".'s internal repair facility) is the appropriate service location in any particular circumstance.

The Product will be at the Customer'."'".'s risk while in transit to and from the AMI Authorised Repair Centres

AMI may seek reimbursement of any costs incurred by us where the Product is found to be in good working order.

AMI reserves reasonable discretion to determine whether any Product is or is not performing in accordance with AMI '."'".'s specifications, subject to applicable law.

The Standard Warranty is transferrable to a new owner of a Product originally purchased from www.ami.com.au, provided AMI is informed by e-mail to [email protected] within 7 days of the date of transfer.


Legislation may imply warranties or conditions or imposes obligations on AMI , which cannot be excluded, restricted or modified in relation to consumer goods.

To the full extent permitted by law, but subject always to clause 4.1, the Standard Warranty will not apply in respect of a Product:

If the Product has not been installed, operated, maintained or used in accordance with the manufacturer'."'".'s instructions or specifications provided with the Product;

If the factory-applied serial number has been altered or removed from the Product;

To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product;

To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Warranty Terms and Conditions;

To any third-party software or hardware not contained in the Product as originally configured by the manufacturer;

To any failure, to the extent that the failure is not a failure of the Product to perform in accordance with its specifications;

To replacement or repair of any consumables (including batteries, projector lamps and cables), or lost parts or accessories;

To service and support of any software operating system or application installed on any Product, except to assist in restoring the Product to its factory default settings;

To the full extent permitted by law, but subject always to clause 3.1:

AMI will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

AMI aggregate liability in respect of all claims under the Standard Warranty shall not exceed the original purchase price of the Product or, at AMI option, replacement of the Product with a like or similar Product.

AMI excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.

Insofar as they apply to warranties relating to AMI Products supplied by AMI , these Standard Warranty Terms and Conditions are governed by and must be construed according to the laws of the, Australia and Singapore and the parties submit to the jurisdiction of the courts in those countries.

Insofar as they apply to warranties relating to Other Products supplied by AMI, these Standard Warranty Terms and Conditions are governed by and must be construed according to the laws of Australia and Singapore and the parties submit to the jurisdiction of the courts of Australia and Singapore.

Our goods come with guarantees that cannot be excluded under the Australian and Singapore Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

AMI can be contacted as follows:

Tel: (08) 9331 0000

Fax: (08) 9314 2929

Australian Offices: Perth (08) 9331 0000 Sydney (02) 9816 7100 Brisbane (07) 5540 6800 Adelaide (08) 8249 3200

International Offices: Singapore +65 6775 0081

Vietnam +84 64 351 3345

Visit us online: www.amisales.com.au
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